EDUCATION & TRAINING

Strategic Thinking & Business Planning is the crucial first step in defining key aspects of any organization. This includes mission, vision, goals, objectives, marketing, financial and the strategic outlook of the organization to ensure success. Areas of focus include:

Session 1 – Executive Summary
Session 2 – Company Summary
Session 3 – Services
Session 4 – Market Analysis
Session 5 – Strategy
Session 6 – Management Summary
Session 7 – Financial Plan
Session 8 – Customer Focus
Session 9 – Appendix

Executive Leadership requires someone with vision and direction. This process provides corporate executives with the necessary leadership tools build and sustain highly productive business culture. Areas of focus include:

Session 1 – Executive Leadership
Session 2 – Organization Structure
Session 3 – Executing A Paradigm
Session 4 – Leading Through Change
Session 5 – Executive Goal Planning Mode
Session 6 – Behaviors & Attitudes
Session 7 – High Performance Teams
Session 8 – Molding Top Performers
Session 9 – Conflict Resolution
Session 10 – Time Management
Session 11 – Executive Communication
Session 12 – Your Role As An Executive
Session 13 – Ethics & Integrity
Session 14 – What Motivates People?

Part of effective leadership is being able to clearly articulate your message. Communicating the right message ineffectively minimizes the impact the message is intended to have. This process allows individuals in leadership roles to express themselves clearly and effectively. Areas of focus include:

Session 1 – Executive Communication
Session 2 – Communication Cycle
Session 3 – Strategic Messaging
Session 4 – Crisis Communication
Session 5 – Communication Strategies
Session 6 – Media Preparation
Session 7 – Dynamics of Body Language
Session 8 – Presentation Strategies
Session 9 – Challenges in Communication
Session 10 – Multi-Cultural Communication

Supervisors must be able to understand and integrate principles and concepts into their own management style in order to be effective. Areas of focus include:

Session 1 – Leading With Confidence
Session 2 – Leadership Communication
Session 3 – Conflict Resolution
Session 4 – Goal Setting
Session 5 – Performance Appraisal
Session 6 – Managing Your Time
Session 7 – Diversity Management
Session 8 – Motivation
Session 9 – Developing Subordinates
Session 10 – Managing Effective Teams

Executives today have very demanding schedules; travel, meetings, project deadlines are just a few. This process allows executives to become efficient in delegating and managing their gruesome schedules. Areas of focus include:

Session 1 – Assessing Current Realities
Session 2 – Your Executive Assistant
Session 3 – Building the A-Team
Session 4 – Goal Setting
Session 5 – Managing Meetings
Session 6 – Leveraging Technology
Session 7 – Delegation
Session 8 – Communication

Customer service is an integral part of doing business not an extension of it. Customers have become more demanding for impeccable service. Understanding the needs of customers, and the ability to interpret those needs and provide the required level of service, is fundamental in achieving business excellence. Areas of focus include:

Session 1 – Defining Customer Service
Session 2 – Understanding Your Customers
Session 3 – Moment’s Of Truth & Coffee Stains
Session 4 – Self Assessment
Session 5 – The Art Of Satisfying Customers
Session 6 – Communication
Session 7 – Conflict Resolution
Session 8 – Motivation
Session 9 – Working As A Team
Session 10 – Managing Your Time

In response to the need for qualified customer service professionals, this Level II Customer Service development course is designed to tackle the important issues facing customer service providers and customer service managers today. Areas of focus include:

Session 1 – Customer Service Review
Session 2 – Managing Communication
Session 3 – Managing Feedback
Session 4 – Diversity & Customer Relations
Session 5 – Problem Solving
Session 6 – Managing Your Time
Session 7 – Conflict Management
Session 8 – Motivation & Performance Reward
Session 9 – Measuring Customer Service
Session 10 – Social Media Impact

How can you manage your time? How can you use your time efficiently? Effective utilization of time means setting goals and establishing priorities. This process helps you become time efficient with your their daily activities. Areas of focus include:

Session 1 – Importance Of Time
Session 2 – Attitude & Time
Session 3 – Delegating vs. Dumping
Session 4 – Gaining Control Of Your Time
Session 5 – Activities That Affect Productivity
Session 6 – Goal Setting
Session 7 – Social Media Impact

AHRMDCO’s Diversity training is customized to tackle some of the most challenging issues that plague today’s workplace. Understanding the fundamentals in interacting in the business world is essential in cultivating a work-friendly environment. Areas of focus include:

Session 1 – Understanding Diversity
Session 2 – Diversity as a Business Issue
Session 3 – Dimensions of Diversity
Session 4 – Diversity & Inclusion
Session 5 – Behaviors and Attitudes
Session 6 – Stereotypes and Prejudice
Session 7 – Diversity & EEO issues
Session 8 – Transforming the Workplace
Session 9 – Index – Diversity Dictionary

Significant changes in sales has made buyers better educated and more informed. This Sales Development process enables your sales team to become effective closers resulting in higher profitability. Areas of focus include:

Session 1 – Introduction To Sales Development
Session 2 – The Buying & Selling Process
Session 3 – Fundamentals of Prospecting
Session 4 – Networking Techniques
Session 5 – Goal Setting
Session 6 – Communication Skills
Session 7 – Getting Appointments
Session 8 – Meeting The Client
Session 9 – Gaining Favorable Attention
Session 10 – Building The Case for Action
Session 11 – Benefits and Consequences
Session 12 – Getting Commitment
Session 13 – Overcoming Sales Obstacles
Session 14 – Sales Reward

“Management Effectiveness” means gaining new management skills, and making a significant impact for your organization. This process focuses on team productivity and achieving meaningful goals for your department. Areas of focus include:

Session 1 – Introduction To Leadership
Session 2 – Managing As A Leader
Session 3 – Managing Direct Reports
Session 4 – Building Performance Teams
Session 5 – Goal Setting
Session 6 – Managing Virtual Teams
Session 7 – Decision Making
Session 8 – Management Communication
Session 9 – Dealing With Negative Behavior
Session 10 – Managing Your Time

Successful leadership requires a goal driven, pro-active, and focused individual, with the drive and passion to succeed. This process helps in developing, defining or re-defining the leadership.
Areas of focus include:

Session 1 – Leadership Introduction
Session 2 – Success Attitudes
Session 3 – Goal Setting
Session 4 – Communication
Session 5 – Time Management
Session 6 – Motivation & Reward
Session 7 – Diversity
Session 8 – Problem Solving
Session 9 – Conflict Resolution
Session 10 – Continuous Growth

Organizations invest a lot in training their employees but fail to develop the trainers responsible for training those employees. This Train-the-Trainer process is an effective tool that enables trainers to develop their training skills and become effective trainers. Areas of focus include:

Session 1 – Train-The-Trainer Etiquette
Session 2 – Effective Facilitation Techniques
Session 3 – Understanding The Curriculum
Session 4 – Managing The Classroom
Session 5 – Believing In The Material
Session 6 – Staying Focused On Task
Session 7 – Maintaining A Positive Attitude
Session 8 – Conducting Training Feedback

Youth Leadership is a life development process preparing youths for a future of success and excellence. The process is designed to help today’s youth develop their personal leadership skills. Leadership is essential in enabling youths develop character, confidence, and values that promote the goal of a healthy behavior. Areas of focus include:

Session 1 – Defining Yourself
Session 2 – Outdoor Activity I
Session 3 – Path to Leadership
Session 4 – Communication
Session 5 – The Impact of Choices
Session 6 – Goal Setting
Session 7 – Potential Barriers to Success
Session 8 – Outdoor Activity II
Session 9 – Managing Your Time
Session 10 – Continuing Your Leadership Growth

How well do you know your employees? How well do your employees know themselves? We have customized assessment surveys designed to evaluate strengths and challenges of employees. Survey results and analysis is then used to develop customized employee training. We provide assessment surveys in the following areas:

360 Degree Surveys
Diversity Surveys
Department Survey Analysis
Employee-Manager
Team Building
Customer Service
Successful Career Planning
Sales Strategy Index
Personal Interest Attitudes
Interviewing Insights