SERVICES - Education & Training

Customer Service Development - Level II

In response to the need for qualified customer service professionals, this Level II Customer Service development course is designed to tackle the important issues facing customer service providers and customer service managers today. Areas of focus include:

  • Session 1 - Customer Service (Concept Review)
  • Session 2 - Managing Communication
  • Session 3 - Managing Feedback
  • Session 4 - Diversity & Customer Relations
  • Session 5 - Problem Solving
  • Session 6 - Managing Your Time
  • Session 7 - Conflict Management
  • Session 8 - Motivation & Performance Reward
  • Session 9 - Measuring Customer Service

Click Here to Request a Detailed Curriculum

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