SERVICES - Education & Training

Customer Service Development - Level I

Customer service is an integral part of doing business not an extension of it. Customers have become more demanding for impeccable service. Understanding the needs of customers, and the ability to interpret those needs and provide the required level of service, is fundamental in achieving business excellence. Areas of focus include:

  • Session 1 - Defining Customer Service
  • Session 2 - Understanding Your Customers
  • Session 3 - Moment's Of Truth & Coffee Stains
  • Session 4 - Self Assessment On Customer Service
  • Session 5 - The Art Of Satisfying Customers
  • Session 6 - Communication
  • Session 7 - Conflict Resolution
  • Session 8 - Motivation
  • Session 9 - Working As A Team
  • Session 10 - Managing Your Time

Click Here to Request a Detailed Curriculum

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